Have you ever found yourself feeling swamped by new technology at work? You’re definitely not alone. Did you know that 70% of digital transformation efforts fail because of poor adoption and integration? It’s a common struggle for many businesses diving into new tools. That’s where digital adoption platforms step in. Think of them as your guide, making the transition to new technology a lot smoother and less intimidating.

These platforms aren’t just about easing the onboarding process, they also boost user engagement and productivity. Whether you’re running a small business or managing a large enterprise, finding the right platform can make all the difference in helping your team reach its full potential.

This is why, in this blog, I’ve rounded up 13 of the best digital adoption platforms to help you find the one that fits your needs perfectly. 

Let’s jump in & explore!

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13 best digital adoption platforms to consider in 2024

Digital adoption platforms can significantly enhance how effectively your team leverages new technology. With that in mind, here are 13 top digital adoption platforms that can help you streamline processes, boost UX, and achieve better outcomes with your software.

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Intercom

Intercom is a go-to digital adoption platform, powered by AI to enhance every aspect of customer support. Its AI Agent gives your customers instant, accurate answers 24/7.

Your support team will benefit from the AI Copilot, which offers always-on assistance and ensures your agents have the information they need in real-time. The intercom also features customizable live chat widgets, omnichannel support, and seamless integrations. 

By integrating Intercom, you’ll streamline user onboarding, boost customer satisfaction, and foster sales efficiency with efficient, AI-driven communication and support.

Pricing

Intercom offers three pricing tiers: Essential at $29 per seat per month, Advanced at $85 per seat per month, and Expert at $132 per seat per month. Plus, you can try out the platform with a 14-day free trial before committing to a purchase.

Rating & reviews

4.5 out of 5 (3,085 reviews) by G2.

4.5 out of 5 (1,062 reviews) by Capterra.

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ChurnZero

ChurnZero is a valuable tool for keeping your customers happy and reducing churn. It includes features like customer health scoring to monitor their well-being, customer segmentation to send targeted messages, product engagement tracking to understand how they use your product, and in-app communication for direct interactions.

Also, it offers playbooks for consistent processes and integrates seamlessly with other tools you use. By providing data-driven insights, ChurnZero helps you spot at-risk customers and address their needs, so you can keep them satisfied and loyal.

Pricing

ChurnZero offers flexible pricing to fit your business needs. While specific prices aren’t listed, you can book a demo with them to discuss detailed pricing. 

Rating & reviews

4.7 out of 5 (1297 reviews) by G2.

4.7 out of 5 (128 reviews) by Capterra.

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UserGuiding

If you’re looking to make onboarding, training, and support easier, UserGuiding is the platform for you. It comes with features like interactive tooltips, step-by-step guides, checklists, and knowledge bases, all of which you can adjust to fit your brand and needs. This ensures your users have a smooth and engaging experience. 

Plus, with its analytics and reporting, you can see how users are interacting, measure the success of your training, and find areas to improve.

Pricing

UserGuiding offers three pricing plans: Basic at $89/month and Professional at $249/month, both billed yearly for 2,500 MAUs. If you increase your MAUs, the pricing will go up. For Corporate plan pricing, contact them directly.

Rating & reviews

4.7 out of 5 (343 reviews) by G2.

4.7 out of 5 (15 reviews) by Capterra.

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Appcues

Appcues is a powerful tool that helps you get the most out of your software applications. It offers interactive walkthroughs, tooltips, and hotspots to guide your users through their journey, improve onboarding, and boost engagement.

With A/B testing and analytics, you can measure how well your adoption strategies are working and make data-driven adjustments.

Pricing

Appcues provides 3 pricing options:

• Essentials plan: $249/month, billed annually, for up to 2,500 MAUs.
• Growth plan: $879/month, billed annually, for up to 2,500 MAUs.

If you increase your MAUs, the pricing will adjust. For details on the Enterprise plan, request a demo by visiting their website.

Rating & reviews

4.6 out of 5 (311 reviews) by G2.

4.8 out of 5 (102 reviews) by Capterra.

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Zixflow

With Zixflow, you can enhance how you connect with your customers. The platform provides tools for WhatsApp, email, and SMS marketing, all designed to keep your audience engaged. It is a no-code platform where you don’t need technical expertise to make the most of it.

You can track how well your campaigns are doing with their analytics and reporting tools. Plus, use A/B testing to find out which messages work best.

Zixflow also lets you segment and personalize your communications, making them more relevant to each person. By creating tailored lists and running list-wise engagement campaigns, you can interact with every contact effortlessly without having to send individual messages to every one of them.

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Pricing

You can get started with Zixflow for free by signing up with the platform. And if you want to upgrade to paid plans for accessing advanced features, it has three pricing plans to fit different needs. The Startup plan costs $39/month, and the highest plan, the Enterprise plan, starts at $159/month. You can schedule a personalized demo to see it in action. 

Rating & reviews

4.9 out of 5 (29 reviews) by G2.

4.6 out of 5 (80 reviews) by Capterra.

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Spekit

Spekit is also a good digital adoption platform for small businesses that brings all your sales resources, training, and content together in one place. It makes these materials instantly accessible right where your sales reps are working, so they can get the support they need without jumping between apps.

Pricing

Spekit’s pricing is customizable to fit your needs. To get a tailored quote, contact the Spekit team.

Rating & reviews

4.7 out of 5 (188 reviews) by G2.

4.8 out of 5 (15 reviews) by Capterra.

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Pendo

Pendo helps you create better software experiences that make your users and employees happier and more productive. It lets product teams figure out which features are getting attention, which are being overlooked, and which parts of your product are causing joy or frustration.

You can use these insights to easily set up in-app guides without needing any coding, helping with software adoption, support, and lead generation right within the app.

Pricing

Pendo offers several pricing plans: Base, Core, Pulse, and Ultimate. For specific details and to get a customized quote, you’ll need to request information directly on their website.

Rating & reviews

4.4 out of 5 (1,440 reviews) by G2.

4.5 out of 5 (216 reviews) by Capterra.

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Product Fruits

Product Fruits is a digital adoption platform that helps your product grow by making user onboarding and engagement effortless. With AI-driven features like guided tours, helpful hints, and progress checklists, you can easily show users how to get the most out of your app. 

You can also keep them updated with in-app announcements and gather feedback through a simple widget. Plus, the platform’s intuitive editor means you don’t need coding skills to create effective onboarding experiences.

Pricing

Product Fruits offers three plans: Core, Boost, and Enterprise. You can get started with the Core plan for $79, upgrade to the Boost plan at $139, or opt for the Enterprise plan, which offers a custom quote to fit your needs. Both the Core and Boost plans are based on up to 1,500 users, and prices will increase if you add more users.

Rating & reviews

4.7 out of 5 (96 reviews) by G2.

4.8 out of 5 (55 reviews) by Capterra.

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Chameleon

Chameleon is a top-notch product adoption platform that’s all about enhancing your users’ experience from start to finish. Whether it’s onboarding, boosting adoption, or driving growth, Chameleon makes it easy to create in-product tours, checklists, tooltips, and surveys that blend seamlessly with your product.

You’ll appreciate how straightforward it is to customize and manage, while your users will enjoy timely, relevant experiences that feel natural. 

Pricing

Chameleon offers various pricing plans. The HelpBar plan is free. The Startup plan is $279 per month annually. The Growth plan, starting at $1,500 per month annually, includes expert coaching. The Enterprise plan, with pricing upon request, supports managing multiple products, teams, and languages.

Rating & reviews

4.4 out of 5 (251 reviews) by G2.

3.9 out of 5 (10 reviews) by Capterra.

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CommandBar

CommandBar makes user support effortless and intuitive. Instead of overwhelming your users with annoying popups and outdated methods, it helps you meet their needs more naturally.

With features like Copilot’s natural language chat, Spotlight search, and smart nudges based on user behavior, you can offer timely and relevant assistance that boosts sales engagement, adoption, and retention. Plus, it helps reduce low-value support tickets. 

Pricing

Commandbar has pricing options for every stage of your business. Choose the Starter plan for small teams, the Growth plan as you scale, or the Enterprise plan for a complete solution. Schedule a demo to discover the best fit and get detailed pricing information.

Rating & reviews

4.9 out of 5 (146 reviews) by G2.

4.9 out of 5 (15 reviews) by Capterra.

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WalkMe

WalkMe is designed to make digital adoption smooth and effective for you. It helps your team quickly get up to speed with new software and workflows, ensuring they use them efficiently and confidently.

WalkMe integrates with your existing tech setup to identify where users might struggle and provide personalized support and automation exactly when needed. 

Pricing

If you’re curious about WalkMe’s pricing, you’ll need to schedule a demo to get the details. They don’t list specific prices online because the cost can vary based on your company’s needs and the scale of the deployment. Booking a demo will let you chat with a representative who can provide a customized pricing plan for you.

Rating & reviews

4.5 out of 5 (440 reviews) by G2.

4.4 out of 5 (62 reviews) by Capterra.

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Userpilot

Userpilot is a versatile platform for Product and UX teams, offering tools for Product Analytics, In-app Engagement, and In-app Surveys. It helps you boost product adoption by creating onboarding flows, launching announcements, and improving UX, all without coding.

With features like Custom Dashboards and integrations with tools like Mixpanel and Salesforce, Userpilot makes it easy to track user behavior and gather feedback to make smart, data-driven decisions.

Pricing

Userpilot offers three pricing tiers: Starter at $249 per month when billed annually, Growth at $749 per month with annual billing, and Enterprise with custom pricing based on specific needs.

Rating & reviews

4.6 out of 5 (406 reviews) by G2.

4.6 out of 5 (57 reviews) by Capterra.

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Whatfix

Whatfix is a data-driven digital adoption platform that helps you get the most out of your software and achieve your business goals. It overlays any web, mobile, or desktop application to provide users, whether they’re your employees, customers, or partners, with contextual guidance and self-help support. 

You can gather feedback with in-app surveys and track how users interact with your content through Guidance Analytics. With features like Product Analytics, Mirror, and GenAI, Whatfix scales your success with technology, boosts productivity, and uses data-driven insights to make better decisions.

Pricing

Whatfix doesn’t provide pricing details directly on their website. To get specific information about their pricing, you’ll need to request a quote from their team. They offer customized solutions based on your needs, so reaching out to them will help you receive tailored pricing information.

Rating & reviews

4.6 out of 5 (344 reviews) by G2.

4.6 out of 5 (77 reviews) by Capterra.

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Maximize the impact of your business by selecting the correct digital adoption platform

As digital adoption continues to advance, these 13 digital adoption tools of 2024 stand out for their ability to simplify and enhance the transition. Each platform offers unique features, from advanced analytics and smooth integrations to easy-to-use interfaces and strong support. 

These options cater to different business needs, making it easier for you to find the right fit for your digital transformation. Take the time to evaluate each one carefully, and choose the platform that aligns best with your goals.